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Customer Service

Training on providing attentive service to a customer, and ensuring their needs are met in a manner that reflects positively on the company.

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Beverage Service Essentials

This Beverage Service Essentials course will look at the fundamentals of serving beverages to make your venue stand out, and take your customer's experience to the next level.

Back of House Hospitality Essentials

Our Back of House Hospitality Video Training Package has been specifically created for the Australian hospitality market.

Bartender Essentials

Our Bartender Essentials Video Training Package has been specifically created for the Australian hospitality market.

Table Service Essentials

Table Service Essentials is a suite of 11 videos and quizzes, designed to help staff deliver the highest level of service to guests.

Introduction to Leadership

In this course, we will take you through all the leadership essentials you need to know to set goals for your future self.

Personal Grooming & Hygiene

Personal grooming and hygiene is not only important for your own mental and physical health, it is also one of the pillars of good customer service.

Emotional Intelligence

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

Verbal and Non-Verbal Communication

Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support. Having good communication skills also means being able to explain yourself in a way that others can understand and reciprocate.  

Customer Service 101

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.