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Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.
Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.
Learners will be able to:
This course has been optimised for desktop and tablet viewing.
Courses purchased from Allara Global's shop are an off-the-shelf solution. However, for enterprise customers, the following customisations can be customised to your specific requirements:
Please contact us with your requirements to find out more.
Courses purchased through Allara Global's shop are immediately deployed through Allara Global's learning platform. Enterprise customers with their own LMS can request to add course files to their own system.
Please contact us with your requirements to find out more.
For individuals
wanting to purchase a single course
Unlimited library access
Access all courses with a annual subscription plan. View plan
For teams & smaller organisations
manage your teams seats and view your teams progress.
Unlimited library access
Access all courses with annual subscription plan. View plan
For larger organisations
seeking enterprise-grade features – including advanced reporting, white labelling and integrations
